Refund Policy

Effective Date: 1/1/2024Thank you for shopping at Dragon Store. We want to ensure that you are completely satisfied with your purchase. This Refund Policy outlines our guidelines regarding refunds and returns.

1. Refund Eligibility:a. Product Condition:

   • To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.

   b. Time Frame:

   • You have [insert number] days from the date of purchase to request a refund. After this period, we may not be able to process your refund.

   c. Non-Refundable Items:

   • Certain items are non-refundable, including downloadable software, gift cards, and personalized/customized products unless they are defective or damaged upon receipt.

   Refund Process:a. Contact Customer Support:

   • To initiate a refund, please contact our customer support team at [insert contact email or form link]. Provide your order number and a detailed explanation of the reason for the refund.

   b. Return Authorization:

   • Once your request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product.

   c. Return Shipping:

   • You are responsible for the cost of return shipping unless the product is defective or damaged. We recommend using a trackable shipping service to ensure the safe return of the item.

   Refund Processing:a. Inspection:

   • Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria for a refund.

   b. Refund Issuance:

   • If the return is approved, we will process the refund to your original method of payment within [insert number] business days.

   c. Partial Refunds:

   • In some cases, partial refunds may be issued for items that are not in their original condition, damaged, or missing parts.

   Exchanges:

   • We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process outlined above and place a new order for the desired item.

   Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately with photos of the product and its packaging. We will arrange for a replacement or refund.

   Contact Us:

   • If you have any questions or concerns about our Refund Policy, please contact us at [insert contact email or form link].

By making a purchase on the Dragon Store website, you agree to the terms outlined in this Refund Policy. We reserve the right to update this policy to reflect changes in our practices and services. Please review this policy periodically for any updates.